FAQ

Creating an account is straightforward. Click the Sign Up or Join button on the site, enter your email, choose a secure password, and provide basic personal details like name, date of birth, and country. Use accurate information—this speeds up identity checks and payouts. After registering, you’ll receive an email confirmation; follow that link to verify your address. To access full account features and promotions you’ll need to complete verification (KYC), which typically involves uploading an ID and a proof-of-address document. If you prefer, open live chat for guided assistance during registration.

Verification is required to protect your account and speed payments. Expect to upload a government-issued ID (passport, national ID, or driver’s license) plus a recent utility bill or bank statement showing your name and address. In some cases, you may be asked for a selfie or additional proof of payment method. Submit clear, legible scans or photos. Typical review time varies but you’ll be notified when verification is complete. Completing KYC early avoids delays when requesting withdrawals.

Deposits are processed via Bank Transfer, MasterCard, and Visa and are available in multiple currencies (AUD, CAD, EUR, GBP, SEK, USD, ZAR). Deposits are usually instant for cards; bank transfers take longer depending on your bank. Withdrawals are processed after verification and any applicable wagering requirements are met. Withdrawals may be returned to the original payment method where possible; processing times depend on method and banking partners. Be aware of SunClub’s maximum bet and bonus-related rules that can affect withdrawal approval. If a withdrawal is delayed, contact support with your transaction reference.

The standard welcome offer is 400% up to $1,500 with a minimum deposit of 10 (currency unit) and a 30x wagering multiplier on the bonus amount. In addition to the welcome offer, loyalty coin promotions and other tournaments may carry their own wagering rules (for example, loyalty coins prizes have a 5x wagering requirement). Important: all deposited funds must be wagered at least three (3) times before a withdrawal can be requested, even if you don’t claim a bonus. Maximum bet rules apply while bonuses are active—single-round bets are capped (for example, 10 EUR/USD/GBP/AUD/CAD/CHF or 100 SEK/NOK/ZAR/DKK). For full promotional terms and examples, see the site’s terms and promotions pages or contact support.

No deposit codes are not featured as a constant offer; SunClub focuses on loyalty rewards and deposit-linked promotions. Occasionally the casino may run no-deposit promotions—any available codes or automatic credits will be listed in the promotions area and communicated by email. When a no-deposit bonus is available, it will carry its own wagering and maximum cashout rules (for example, limits vary by VIP tier). If you have a code or think you’re eligible, send it to support for confirmation.

Loyalty Coins are SunClub’s reward mechanism. You earn coins through actions like registering, uploading verification documents, and making deposits. To be eligible to gather coins you must reach €100 in deposits. Coins can be redeemed for prizes that range from free spins to cash rewards up to €1,000 or special experiences (e.g., a trip). Redemption happens automatically when you collect three coins of the same type. Loyalty prize winnings usually carry a 5x wagering requirement. Check the loyalty program terms for specific prize availability and rules.

SunClub hosts a broad library from many top providers. You’ll find titles from NetEnt, Evolution Gaming, Pragmatic Play, Play’n GO, Quickspin, BGaming (Softswiss), Big Time Gaming, Red Tiger, and dozens more. The portfolio includes slots, table games, live dealer rooms, and specialty games—so whether you prefer classic reels, modern mechanics, or live tables you’ll find options. Provider catalogs can change; consult the games lobby for current offerings and filter by provider to find favorites quickly.

Yes. The site is optimized for mobile browsers and works across modern smartphones and tablets without requiring a separate app. Games adapt to screen size, and account features—deposit, withdrawal, verification uploads, and live chat—are accessible from mobile devices. If you experience performance issues, try clearing your browser cache, updating to the latest browser version, or switching to Wi‑Fi for a more stable connection.

SunClub uses industry-standard security measures to protect player data, including SSL encryption for data transmission and secure server practices. Game fairness is provided by licensed software providers who use certified random number generators for non-live games; live games are run by established studios with regulated streaming. For full details on licensing, audits, and privacy practices check the site footer and Terms & Conditions or contact support to request the most recent compliance information.

Many issues stem from browser settings, slow internet, or outdated device software. If games won’t load, try refreshing the page, clearing your browser cache, or switching browsers. For login problems, verify your username/email and reset your password if needed. If a deposit or withdrawal fails, confirm your payment details and contact your bank; then reach out to SunClub support with transaction IDs. For persistent issues, use live chat for real‑time troubleshooting and provide screenshots or error messages to speed resolution.

SunClub enforces maximum cashout rules that vary by bonus type and VIP level. For example, no-deposit bonuses may have limits calculated as bonus amount x 5 for standard depositors and higher multipliers for VIP tiers. Loyalty and cashback bonuses carry specific multipliers for wagering-to-cashout. Also note the single-round maximum bet while a bonus is active (for many currencies it’s 10 units per round, different thresholds apply for SEK/NOK/ZAR/DKK). These rules are intended to prevent abuse and maintain fair play; read the terms attached to any promotion before wagering.

Customer support is available via live chat for immediate help and by email at support@email.sunclubcasino.com for detailed queries. Live chat is ideal for fast account questions, verification guidance, or transaction follow-ups. Email is useful if you need to send documents or require a written record. Provide account details and transaction references where relevant to speed up assistance.